What Customers Want
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What Customers Want

Pearls of Wisdom
Updated May 29, 2024
Course Description

Course Overview

Explores the behaviours that all customers expect. At a human level, ‘Customers’ – whoever they are, and in whatever industry – essentially want the same thing. As customers ourselves, we know this, and yet so often we can overlook these essentials. Is your organisation delivering them?

Learning Outcomes

  • Explain the basics of meeting customer needs
  • Ensure you have the right customer service elements in focus