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Use Microsoft Dynamics 365 Customer Service queues to manage case workloads
Understand why queues are used.
Microsoft Learn
Updated Dec 04, 2024
What you'll learn
- Identify the different types of Microsoft Dynamics 365 queues that are available
- Create a queue, and define queue members
- Assign, pick, and release queue items
- Define routing rule sets to move items to specific queues
- Set up other Dynamics 365 entities so that they can be used with queues
Course Description
Customer support centers often use queues to manage the routing of cases that come in, so that they are handled in an organized and timely manner.
