Unlock customer intent with Dynamics 365 Customer Insights
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Unlock customer intent with Dynamics 365 Customer Insights

Learn how to create a unified profile and then work with your customer data.

Microsoft Learn
Updated Feb 17, 2025

What you'll learn

  • Sign up for a Dynamics 365 Customer Insights trial.
  • Ingest siloed data sources.
  • Follow Map, Match, and Merge to create a unified profile.
  • Calculate key business and customer KPIs.
  • Generate segments for use by the Marketing department.
Course Description

Unify customer data with prebuilt connectors, predict customer intent with rich segmentation, and maintain control of your customer data. This introductory learning path starts with creating a unified profile and then working with your customer data.