Understanding customer needs
interactive

Understanding customer needs

Interpreting and confirming the specific requirements of each client, and tailoring solutions accordingly.

skilla
Updated Jul 04, 2025

What you'll learn

  • Identify the possible objectives of your client.
  • Determine your client's market segment.
  • Preparing for meetings with a reseller.
  • Understand the relationship between facts and needs.
Course Description

Have you ever been in a situation where someone wants to "sell" his/her solution to a problem, without bothering to find out what your real need is? And have you had the feeling you are not being listened to or understood?

In this pill you will learn to understand what type of customer you have before you, and to listen and understand their needs.