course
The Quality Customer Service Process
Interaction Training
Updated Jul 27, 2024
What you'll learn
- Identify who your customers are and what they need, and learn strategies to engage with them effectively, ensuring a customer-centric approach.
- Apply tools that support quality service, manage Moments of Truth, and craft strategic excellence in customer service.
- Develop skills for handling complaints efficiently and revisit customer relationship management practices to maintain and enhance customer satisfaction.
Course Description
In a world where a single negative experience can ricochet across social media platforms, tarnishing reputations in mere moments, the significance of quality customer service cannot be overstated. This course provides a comprehensive guide to delivering superior customer service by understanding and addressing customer needs, engaging effectively, and implementing strategic excellence.
