The Power of Listening

Course Overview

The objective of this online training course is to give representatives the basic skills they need to become good listeners.

Learning Objectives

At the end of this training session, trainees will be able to:

• Understand the benefits of active listening.
• Identify feelings, attitudes, and unspoken needs underlying customers’ words.
• Overcome listening obstacles.
• Use listening skills to meet and exceed customer expectations.

Duration

21 minutes