The front line: welcoming customers.

The front line: welcoming customers.

Skills to make the first moments a positive experience for the client, without overdoing it.

Updated Jun 24, 2024

What you'll learn

  • Make a good first impression: the greeting.
  • Make a good visual impact.
  • Smile and listen.
Course Description

Customers can be demanding, touchy, insatiable, and disloyal? But they are the reason we are here. So let us welcome them with a smile to start a positive and trusting relationship!

In this pill you will find just a few but essential guidelines on how to welcome customers and make them feel comfortable.