The Balance Between Sales & Service

The Balance Between Sales & Service

Boost your sales by learning how to get into the mind of your customer to better meet their service needs

Updated Jul 21, 2024

What you'll learn

  • Three core areas that impact on the customer's appreciation of the service they received
  • The factors that directly influence your customers buying decision
  • Why honesty is more than just “the best policy”
  • Exactly how to become a sales person customers look forward to dealing with
Course Description

 The concepts of sales and service are inextricably linked and this session explains how using a service mindset will help you sell more. A lot more! But to provide great service you have to fully understand what is most important to your customers. This session demonstrates how to get into the minds of your customers and give them the best buying experience of their lives. 

This lesson forms part of the Retail Sales Academy course.