Telephone Etiquette

Course Overview

Telephone etiquette sets out the basics required for good professional consistent telephone manners for both inbound and outbound calls.  Covering all aspects of telephone aspects this course also included award winning tips and techniques. Whether you are a receptionist, call centre professional or simply want to improve your overall business telephone standards this course will help you in your related role.

This telephone skills course is divided into 6 parts.  Each segment is provided as a 10-minute video and a workbook with three sections in each video guiding you to pause and answer questions that apply to you in your role.

Topics for this course include:

Answering the telephone, award winning telephone techniques part 1 and 2, telephone call control, communications skills and outbound calling techniques.

Each topic includes a workbook that will help you apply the principles in your role and provide an action plan that you can work towards for each area.