Taking Messages Over The Phone

Taking Messages Over The Phone

Ensure vital information gets where it needs to go by learning how to take detailed messages over the phone

Updated Jun 25, 2024

What you'll learn

  • The key steps and crucial pieces of information required to take and deliver a detailed message
  • Communication etiquette to remain professional when taking and delivering messages
Course Description

Sometimes the right person to take the call just isn’t around, but it's vital that important messages aren't missed. This course contains some best practices to ensure you can take and pass on messages without missing any vital information.

This microlearning course comes with additional materials to help you implement the learning, including three key actions to take, a blueprint for self-coaching, and a simple infographic to remember the main points.