Speaking Customer
interactive

Speaking Customer

ej4
Updated Nov 12, 2024

What you'll learn

  • Learn that one way to gain trust and respect of a prospect is to speak the language the customer is speaking.
  • Learn to listen, find the unmet need, understand the industry, and simplify your message.
Course Description

As a salesperson, calling on customers requires you to figure out what they need, and how you can help them with your product or service, all while getting them to trust and feel comfortable with you. One way to gain trust and respect is to speak the language the customer is speaking. Doing this helps you to better understand their needs, position your solution, and explain the benefits, therefore better closing the sale. In this course, we’ll teach viewers how to “speak customer.” This includes listening, finding the unmet need, understanding the industry, and simplifying your message.