interactive
Communicate to Support Team and Customer Outcomes
Interaction Training
Updated Jul 27, 2024
What you'll learn
- Develop effective communication skills essential for supporting positive team and customer outcomes.
- Learn how to handle challenges effectively, embracing strategies and skills to achieve positive outcomes.
- Develop skills in respecting cultural differences, seeking assistance, and preventing workplace conflict through constructive communication and problem-solving techniques.
Course Description
This course introduces essential communication skills for greeting and interacting with retail customers, including verbal and non-verbal communication techniques, and active listening. Emphasis is placed on handling challenges, providing solutions, strategies for adapting communication to diverse environments, and ensuring follow-up action to achieve positive outcomes and support team and customer success.
