Communicate to Support Team and Customer Outcomes

Communicate to Support Team and Customer Outcomes

Interaction Training
Updated Jun 15, 2024

What you'll learn

  • Develop effective communication skills essential for supporting positive team and customer outcomes.
  • Learn how to handle challenges effectively, embracing strategies and skills to achieve positive outcomes.
  • Develop skills in respecting cultural differences, seeking assistance, and preventing workplace conflict through constructive communication and problem-solving techniques.
Course Description

This course introduces essential communication skills for greeting and interacting with retail customers, including verbal and non-verbal communication techniques, and active listening. Emphasis is placed on handling challenges, providing solutions, strategies for adapting communication to diverse environments, and ensuring follow-up action to achieve positive outcomes and support team and customer success.