Giving and Receiving Constructive Feedback - Interactive

(Updated Nov 2024)

Giving and Receiving Constructive Feedback is part of the Cutting Edge Communication Comedy Series. Short, sharp and entertaining with a team of characters and key skills for giving and receiving feedback.

In the video case study, Sharing Feedback, Marcus encourages the team to approach feedback openly by staying calm and avoiding defensiveness. They should discuss the issue and its impact on performance openly, connect the feedback to established rules and agreements, seek the other person’s perspective, ask for suggestions on solutions, and actively listen. Not everything goes smoothly, but lessons are learned.

Key Learning Points

• Don’t avoid feedback INSTEAD: Discuss feedback respectfully
• Don't only criticize INSTEAD: Give balanced and specific feedback
• Don't be defensive or upset INSTEAD: Welcome feedback to improve
• Don't exaggerate and blame INSTEAD: Take responsibility and solve issues