Service Best Practices: Resiliency
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Service Best Practices: Resiliency

BizLibrary
Updated May 24, 2024
Course DescriptionWelcome to “Service Best Practices: Resiliency,” a video lesson meant to explain how to be strong, yet flexible, when working with customers. This lesson is the seventh of 12 in the “Service Best Practices” video course meant to cover the essential skills for providing consistent, high quality care for every customer. It’s important to be resilient when working with customers from a variety of backgrounds and in a variety of circumstances. From being positive to taking breaks when you need them, this lesson will teach you actionable steps for dealing with tough situations with customers.