video
Retail Selling Skills - Maximising the Telephone
Channel 1 Creative Media
Updated Jul 05, 2025
What you'll learn
- Various key factors that contribute to effective communication over the telephone
- Speaking clearly and distinctly
- Clarity, tone and warmth of voice
- Listening carefully and intently
- Ability to adjust communication style to match caller
- Appropriate volume
Course Description
In today's day and age, every caller likes to feel that they are dealing with a highly skilled and professional organisation. Whenever you pick up the telephone at work, YOU are the organisation!
Target Audience
The information within this video can be applied to any sales situation.
Business Outcomes
They say you only get one chance to make a great first impression. The telephone call is often the conveyor of the first impression of your business. Maximise those first impressions of with this easy to understand, effective training video.
