Response routing and survey scoring options in Voice of the Customer for Dynamics 365
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Response routing and survey scoring options in Voice of the Customer for Dynamics 365

Learn how to use advanced survey options to tailor the experience of survey respondents.

Microsoft Learn
Updated Jun 24, 2024

What you'll learn

  • Learn about Dynamics 365 Customer Voice and how it can benefit an organization.
  • Create your first project.
  • Discover the high-level features and functionality of a project.
Course Description

This module will focus on how to use advanced survey options to tailor the experience of survey respondents. It include information about linking survey questions, using client-side and server-side routing options, creating survey scoring models, and personalizing surveys by using piped data.