Process Flow Mapping Course

Process Flow Mapping Course

Updated May 23, 2024
Course Description

Course Overview

This course will help people learn the principles of Process Flow Mapping and show how to apply the principles within their work environment.

The learner will understand that the purpose of Process Mapping is to use diagramming to understand the processes we currently use and ask what is expected of us; what should we be doing to provide better customer focus and satisfaction.

The benefits of implementing Process Mapping Techniques include:

  • Remove waste in processes
  • Allow you to see 'the big picture'
  • Solve process issues
  • Quick analysis of process flows


Target Audience

The course is also essential for anybody who is currently tasked with any form of improvement activity. If you are looking for a career in Continuous Improvement/Lean/6 Sigma, this is a great course to add to your qualifications.


Learning Objectives

Upon completion of this course, learners will be able to understand the key principles of Process Flow Mapping and will be able to discuss how to drive benefits such as:

  • Increase understanding of a process
  • Analyse how a process could be improved
  • Show others how a process is done
  • Improve communication between individuals engaged in the same process
  • Provide process documentation
  • Plan projects


Training outcomes

By the end of the course learners will:

  • Understand the principles and benefits of process flow analysis
  • Be able to deploy a process flow analysis
  • Know how to improve a process flow efficiency
  • Know how to establish and link the analysis activity with other lean/CI business processes


Approximate Duration

1 hour