Problem-solving: Tools and Methods - Part A

Problem-solving: Tools and Methods - Part A

Addressing the problem resolution process using practical tools that you can transfer easily to your own context.

Updated Jun 17, 2024

What you'll learn

  • How to produce a factual description of a problem and identify its root cause
Course Description

Managers have numerous problems to solve on a daily basis. To be effective they need to clarify the problem determine the probable causes and provide appropriate solutions. In this module you are going to follow a method that will help you through a succession of key steps and associated tools to structure your ideas and thoughts and be more effective in your problem solving approach.

This course will cover:

  • What is a problem?
  • Presentation of the “ACE” problem resolution method.  
  • How to identify a major problem by the difficulties encountered (Pareto decision matrix).
  • Drawing up a factual breakdown of the problem (WWWWHHW method)
  • Correctly identifying and selecting the causes that you need to address (fishbone diagram root cause analysis).

Target Audience

Anyone who wants to find a long-term resolution to a problem, individually or in a group.


There are no prerequisites, but it is recommended that you also complete Part B of this course.


PMI accreditation: earn 0.5 PDU points from PMI.