Problem Solving: Crisis Resolution (Part 5 of 5)
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Problem Solving: Crisis Resolution (Part 5 of 5)

Chart Learning Solutions
Updated Jul 09, 2025

What you'll learn

  • The difference between a crisis and a problem
  • The main causes of crisis
  • The six steps to crisis resolution
Course Description

Crisis resolution is a critical skill for any organization to make sure your brand is in control. A crisis is an urgent demand for change that must be addressed immediately. In this course, you will learn how to identify the main cause of a crisis and prevent, manage and eliminate negative impacts. You will discover the six steps to crisis resolution and how to ensure that you learn from a crisis.