Phone Skills - Your Phone Manner

Phone Skills - Your Phone Manner

Channel 1 Creative Media
Updated Jul 22, 2024

What you'll learn

  • Employ active listening techniques
  • Build rapport with your customers
  • Take effective notes
Course Description

The ability to listen is one of the most important skills in communication. This is especially so when talking to customers on the telephone.


Target Audience 

Aimed at anyone involved in using the telephone.

Business Outcomes  

Improved skills almost always lead to increased output.  Up skill your workers with this short yet effective training program.