interactive
Phone Skills - Answering the Phone
Channel 1 Creative Media
Updated Oct 13, 2024
What you'll learn
- Recognise the importance of making a good first impression
- Identify strategies to build rapport with the caller
- Utilise the "3 ring policy" when answering customer calls
Course Description
Today every caller likes to feel they are dealing with a highly skilled and professional organisation. Whenever you pick up the phone at work, its important to remember that YOU are the organisation. This self-paced eLearning course highlights several important factors to consider when answering the telephone, which will contribute to setting your organisation apart from others.
Target Audience
Target audience is everyone answering telephone calls in your business.
Business Outcomes
They say you only get one chance to make a great first impression. Guarantee the first impressions of callers to your business with this easy to understand, effective training program.
