interactive
Pathways - Team Development - Influencing Behaviours
Jenison
Updated Jul 27, 2024
What you'll learn
- Understand what influencing is
- Know how influencing can help maintain relationships
- Know how to understand the needs of others
- Know techniques to use if you reach an impasse
Course Description
This topic examines why influencing is a skill that you are likely to need more and more. It then explores some of the key aspects of influencing, as well as ways to negotiate around an impasse.
Course Contents
- Creating rapport
- Sensing signals
- Genuine listening
- Dealing with impasses
- Follow-up
