interactive
Memorable Customer Service - Customer Contact
Channel 1 Creative Media
Updated Jul 27, 2024
What you'll learn
- Recognise the importance of a great first impression
- Follow steps on how to make the customer feel important
- Identify the keys to effective communication
- Demonstrate effective listening
Course Description
It makes a lot of sense that every exposure you have with a customer whether it be on the telephone or face-to-face should be the best thing that has happened to that customer all day.
This Customer Contact training course is an easy to follow guide on the importance of each customer contact.
Target Audience
All staff in your organisation who come into contact with your customers.
