Memorable Customer Service - Customer Contact
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Memorable Customer Service - Customer Contact

Channel 1 Creative Media
Updated Jun 15, 2024

What you'll learn

  • Recognise the importance of a great first impression
  • Follow steps on how to make the customer feel important
  • Identify the keys to effective communication
  • Demonstrate effective listening 
Course Description

It makes a lot of sense that every exposure you have with a customer whether it be on the telephone or face-to-face should be the best thing that has happened to that customer all day.

This Customer Contact training course is an easy to follow guide on the importance of each customer contact.

 

Target Audience

All staff in your organisation who come into contact with your customers.