Managing Staff Complaints and Grievances – Interactive
interactive

Managing Staff Complaints and Grievances – Interactive

Managing Staff Complaints and Grievances is a course designed to help you deal with complaints and grievances from staff

Seven Dimensions
Updated Jun 20, 2024

What you'll learn

  • Use steps to ensure grievances are managed well
  • Assess seriousness of problem and deal with low-level complaints
  • Manage more serious problems by starting an investigatio
  • Identify confidentiality obligations and HR obligations for serious allegations
Course Description

In this course HR expert Peter Wallbridge explains to psychologist Eve Ash the detailed steps to ensure grievances are well managed.

Once this course is completed, you will have learned how to assess the seriousness of problems, how to deal with low-level complaints and manage the more serious problems and how to start an investigation or inquiry. You will have learned about confidentiality issues and HR obligations for serious allegations.