Managing Grievances - Insights and Strategies Series

Managing Grievances - Insights and Strategies Series

Seven Dimensions
Updated Jul 22, 2024
Course Description

HR Expert Peter Wallbridge explains to psychologist Eve Ash the detailed steps to ensure grievances are well managed. Learn to assess the seriousness of problems and how to start an investigation or inquiry. You need to deal with low-level complaints and manage the more serious problems. Confidentiality issues are discussed and HR obligations for serious allegations.

This program is designed to help people deal with the most difficult and challenging people and situations at work, with staff, co-workers, colleagues, contractors and sometimes managers and clients.

Key Learning Points
•    Assess seriousness of problem
•    Dealing with low-level complaints 
•    Managing more serious problems
•    Start the investigation
•    A question of confidentiality
•    HR obligations for serious allegations
•    Crossing the line
•    Key points

Target Audience
Executives and Managers

This program is one of the Insights and Strategies Series, featuring psychologist Eve Ash interviewing a range of experts and business leaders who share their experiences and practical strategies for achieving best practice.