interactive
Managing Difficult Conversations from Mind Tools for Business (Emerald Works)
Emerald Works
Updated Oct 18, 2024
What you'll learn
- Outline the benefits of having a difficult conversation
- Detail and apply the steps involved in preparing for a difficult conversation
- Explain the importance of effective listening, feedback and reading body language in a difficult conversation
- Identify reasons for negative reactions
- Describe techniques to diffuse argumentative, aggressive or hostile behaviour
Course Description
About Managing Difficult Conversations from Mind Tools for Business by Emerald Works:
This interactiveself study e-learning course provides an introduction to handling difficult conversations. Using a range of realistic examples, scenarios and challenges, it is the ideal starting point to begin building your ability to conduct challenging conversations.
Managing Difficult Conversations is for anyone looking for a clear, easy to understand introduction on the best way to handle difficult conversations in the workplace.
