interactive
Managing Conflict and Resilience In Action
Open eLMS
Updated Jul 05, 2025
What you'll learn
- Demonstrate what body language to avoid during conversations
- Demonstrate the techniques to use to deal with challenging conversations
- Create a rapport when dealing with customers
- Avoid Conflict
Course Description
By the end of the e-learning you will better be able to demonstrate what body language to avoid during conversations and techniques to use to deal with them and create a rapport with customers.
