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Managing cases with Dynamics 365 Customer Service
Learn how Microsoft Dynamics 365 can help you throughout the management process.
Microsoft Learn
Updated Jul 27, 2024
What you'll learn
- Examine the case resolution process in Dynamics 365 from beginning to end
- Identify the different options that are available for creating and defining cases
- Use business process flows to guide agents through case resolution
- Review when and how parent/child cases are used
- Identify when similar cases should be merged
- Work with case status reason transitions, and configure custom status transitions
Course DescriptionCreate cases, manage the case resolution process, work with case hierarchies, and merge similar cases.
