Skills Hub

There are a wide range of skills required to be an effective manager. The Management Skills Award is designed to provide managers with a firm foundation in management skills best practices, through 13 sessions covering the core skills you need. We don’t believe in long lecture-like online training; the sessions are practical, interactive, and will get you engaged from the outset.

You will learn: 
•    A definition of communication in business 
•    Examples of how people see things from different perspectives 
•    The skills of face-to-face communication 
•    A model for communicating effectively 
•    Using your satellite navigation system of communication 
•    How matching and mirroring creates bonds between people 
•    How pacing and leading creates progress in relationships 
•    How filters affect our belief systems 
•    The effective use of deletion, distortion and generalisation filters 
•    The three skills in the art of persuasion 
•    How to express your ideas through images and emotion

Session 1: Essential Communication Skills

You will learn:

<ul><li>A definition of advanced communication and how advanced communicators differ from the norm</li>
	<li>How we communicate thoughts from ourselves to another person and how that process could go wrong</li>
	<li>How our senses are used to assimilate information</li>
	<li>How information is monitored and assessed as we receive it and interpret it</li>
	<li>What we do with information that we receive</li>
	<li>How to identify the thinking patterns of other people by watching their eye movements</li>
	<li>The words that advanced communicators use to send and receive messages</li>
	<li>How ‘artfully vague’ language can create a higher level of understanding between people 
	 </li>
</ul>

Session 2: Advanced Communication Skills

You will learn:

<ul><li>Why teams sometimes fail to work effectively</li>
	<li>How to assess your team’s strengths and development areas</li>
	<li>Why long term goals are essential for highly motivated teams</li>
	<li>The Tuckman model of team development</li>
	<li>The Situation leadership model and how it fits with team development</li>
	<li>The seven characteristics of high-performing teams</li>
</ul>

Session 3: Building High Performance Teams

You will learn:

<ul><li>A definition of coaching for businesses</li>
	<li>Two tried and tested coaching models</li>
	<li>How to apply the coaching continuum to assess when and how to coach effectively</li>
	<li>How to ensure coaching sessions are effectively applied by the coachee</li>
	<li>How to give quality feedback when coaching</li>
	<li>The skills needed to coach in a team environment</li>
	<li>The skills of great coaches, including questioning and listening, reframing and clarification</li>
</ul>

Session 4: Effective Coaching Skills

You will learn:

<ul><li>A clear definition of delegation’s purposes and benefits</li>
	<li>Why some managers fail to delegate effectively</li>
	<li>Five must-ask questions for yourself before delegating</li>
	<li>What skills the person needs in order to be delegated to</li>
	<li>A series of ideas on how to delegate effectively</li>
	<li>Some situations that you might encounter, like “I don’t have time to do this”</li>
	<li>Why some people are unwilling to accepted delegated responsibility and what to do about it</li>
	<li>What to do after you’ve delegated tasks</li>
	<li>How to evaluate the results of delegated tasks</li>
	<li>The next steps to delegate effectively</li>
</ul>

Session 5: Delegation Skills

You will learn:

<ul><li>What exactly EQ is, and how it’s defined in business</li>
	<li>Several business cases that clarify the results of Emotional Intelligence</li>
	<li>How the brain is set up to use emotions and the basics of understanding the emotional brain</li>
	<li>The five stages that make up emotional intelligence</li>
	<li>The competencies for effective application of EQ</li>
	<li>How to put highly-developed EQ skills into practice</li>
</ul>

Session 6: Emotional Intelligence

You will learn:

<ul><li>Four styles that are used in business today: Autocratic, Democratic, Bureaucratic and Charismatic</li>
	<li>The advantages, disadvantages and uses of each of the styles</li>
	<li>Six ’emotional styles’ and when to use them</li>
	<li>The benefits of choosing a specific style and the results you can expect</li>
</ul>

Session 7: Leadership Styles

You will learn:

<ul><li>The characteristics of a leader and a manager</li>
	<li>What’s the main differences are between the two</li>
	<li>Different facets of management at different planes of the organisation</li>
	<li>The concept of SuperLeadership</li>
	<li>Results-oriented management</li>
	<li>The guidelines making up situational leadership</li>
	<li>Different ways to improve your management and leadership styles, including developing your personal brand, emotional intelligence, developing leadership skills, inspiring, energising and encouraging others</li>
</ul>

Session 8: Management versus Leadership

You will learn:

<ul><li>How to create the future by managing change</li>
	<li>The stimulus-response model of change</li>
	<li>A real example of how change affected a whole nation</li>
	<li>The reality of change – how Hertzberg and Maslow’s theories account for most of our behaviour and attitudes to change</li>
	<li>Six questions that facilitate change</li>
	<li>External drivers to change, including the PESTLE model</li>
	<li>Methods of dealing with resistance to change</li>
	<li>Tips for making change a reality</li>
	<li>Tips for setting and communicating the vision of change</li>
	<li>A six-step process for driving change forward within your business</li>
</ul>

Session 9: Managing Change

You will learn:

<ul><li>Why employees would not perform adequately</li>
	<li>How to define the purpose, duties and responsibilities of the employee</li>
	<li>How to define performance goals and measurable outcomes</li>
	<li>How to run a performance development meeting</li>
	<li>How to deal with attitude problems</li>
	<li>What to do if performance doesn’t improve</li>
	<li>The benefits of performance management</li>
	<li>The benefits of tapping into people’s potential</li>
</ul>

Session 10: Managing Performance

You will learn:

<ul><li>What motivation really is</li>
	<li>Hertzberg’s, McClelland’s Maslow’s and Vroom’s ideas</li>
	<li>The drivers of employee motivation</li>
	<li>Why motivation is important</li>
	<li>The four keys to personal drive and motivation</li>
	<li>Putting it into practice</li>
	<li>Creating a vision, empowering, energising, leading and inspiring</li>
</ul>

Session 11: Motivation Masterclass

You will learn:

<ul><li>Is it possible to manage time?</li>
	<li>Four principles of effective use of time</li>
	<li>The time matrix for effective results</li>
	<li>Efficient Self-management tips</li>
	<li>Ideas for managing email effectively</li>
</ul>

Session 12: Effective Time Management

You will learn:

<ul><li>What is conflict?</li>
	<li>How to resolve conflict</li>
	<li>Resolutions formats for conflict</li>
	<li>Constructive v Destructive behaviours</li>
</ul>

Session 13: Conflict Management

Assesment

Assessment

Skillshub

Skill management

Improving Management Skills

Enhancing Leadership Skills

LMS Management

Leadership and team management

Supportive Management

Team Management

This in-depth and practical course covers the skills a manger will need to be effective and successful

Management Skills Award

What you'll learn

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