Maintaining a Positive Attitude

Course Overview

The main objective of this online training course is to suggest ways representatives can maintain a positive attitude to improve the customer experience.

Learning Objectives

At the end of the training session, trainees will be able to:

• Recognize the value of a positive attitude.
• Understand how to maintain a positive attitude.
• Cooperate with co-workers to create positive experiences for customers.
• Demonstrate a positive attitude every day on the job.

Duration

19 minutes