Define value and waste Identify how companies may misinterpret definitions of value and waste
State the difference between value-added activities and non-value-added activities
Identify costs and activities that are required for business function
Describe how companies can benefit from increasing customers' perceived value of a product List the benefits of eliminating wastes along the entire process
Course DescriptionValue represents the need of the customer, the voice of the customer. If companies don't pay attention to value, they may end up with unhappy customers walking away from them, resulting in a low brand reputation. Lean thinking enables companies to understand what customers are willing to pay for. If it is of no value to customers, then it is considered waste. Waste consumes energy, money, and is of no value to the customer. This interactive online course provides an approach to how Value and Waste are perceived by customers and how to remove steps that do not create value, promoting only those activities that do provide value.