course
Introduction to Quality
WorkForge
Updated Jul 02, 2025
What you'll learn
- Define quality, customer, and expectations
- Identify the source of expectations
- Define quality management systems
- Describe the history of quality management systems
- Define Total Quality Management (TQM)
- List the principles of TQM
- Identify who is involved in quality
- Give examples of how customers and companies benefit from quality systems
Course Description
Quality is a term that’s mentioned often, but what does it really mean? This course defines terms, like quality and Total Quality Management (TQM), and how these terms apply to manufacturing companies.
