course
Introduction to Quality Customer Service
Interaction Training
Updated Jul 26, 2024
What you'll learn
- Explore the essence of quality customer service and its transformative impact on customer satisfaction and loyalty.
- Embrace a paradigm shift in customer service, moving beyond conventional approaches to meet the evolving needs and expectations of modern customers.
- Dive into the spectrum of customer expectations, ranging from basic to unanticipated, and learn strategies to exceed these expectations at every touchpoint.
Course Description
This course introduces the concept of quality customer service, challenging participants to rethink their approach and align with evolving customer expectations. Explore the spectrum of customer expectations, from basic to unanticipated, and learn how to exceed them to deliver exceptional service experiences.
