Introduction to Collections
course

Introduction to Collections

Discover the necessary skills in becoming a successful member of the institution’s Collections Department.

Bankers Academy
Updated Jul 20, 2024

What you'll learn

  • What delinquency is.
  • The various products offered by the institution and how they can affect the collections process.
  • How to make telephone calls to customers regarding collections.
Course Description

This course will introduce the learner to the basic skills that are necessary in becoming a successful member of the institution’s Collections Department. The course will familiarize the learner with the various guidelines and strategies that make for timely and efficient collections.