interactive
Internal Customer Service
Understand that everyone in an organization serves customers – either directly or indirectly.
SoftSkillsU eLearning
Updated Jul 27, 2024
What you'll learn
- The concept of “WACTEO” – the fact that coworkers within the organization are your internal customers.
- The importance of operating at the highest level of service no matter who is receiving the service you are performing.
- The ability to use the same great communication tools whether dealing with internal or external customers.
Course Description
Do your internal customers receive the same service as external ones? This module introduces the concept of “WACTEO” (We Are Customers to Each Other). The goal of this course is to help learners realize that everyone in an organization serves customers – either directly or indirectly – so every action should be undertaken at the same high level of service you would provide to external customers.
