interactive
Internal Customer Service
Understand that everyone in an organization serves customers – either directly or indirectly.
SoftSkillsU eLearning
Updated Jul 18, 2025
What you'll learn
- Apply WACTEO principles in daily interactions
- Deliver consistent service to internal and external customers
- Enhance internal customer communication skills
Course Description
Do your internal customers receive the same service as external ones? This module introduces the concept of “WACTEO” (We Are Customers to Each Other). The goal of this course is to help learners realize that everyone in an organization serves customers – either directly or indirectly – so every action should be undertaken at the same high level of service you would provide to external customers.
