Identifying and Meeting Customer Needs

Identifying and Meeting Customer Needs

180 Skills
Updated Jun 25, 2024

What you'll learn

  • Convey to customers your interest in their wants and needs
  • Identify customer needs
  • Ask open-ended and closed questions
  • Meet customer needs
  • Explain ways to improve your listening skills
  • Describe how to make appropriate recommendations
Course Description

While some customers may know right away what they’d like from a business, others do not know which products or services they’re interested in. In this module, you’ll discover how to ask questions to identify customer needs and what you can do to successfully meet those needs.