course
How To Put Callers On Hold & Transferring Calls
Ensure successful calls by learning how to properly transfer calls and put customers on hold
Skillshub
Updated Oct 05, 2024
What you'll learn
- Three steps for keeping callers feeling respected when their call is transferred or put on hold
- Phrases for courteous and professional phone interactions
Course Description
Putting someone on hold or transferring a call incorrectly can sometimes make or break the call completely. This course provides some tips and simple steps to ensure you do it correctly.
This microlearning course comes with additional materials to help you implement the learning, including three key actions to take, a blueprint for self-coaching, and a simple infographic to remember the main points.
