How To Handle A Complaint - Rapid Recall

How To Handle A Complaint - Rapid Recall

Unfortunately, when working in customer service we have to deal with complaints. How can you do so professionally?

Updated Jun 15, 2024

What you'll learn

  • Identify the nature of the complaint
  • Prepare evidence from both sides to deal with a complaint
  • Select the right approach to resolve the issue
Course Description

It’s never nice to see, but as a customer service professional at times we will have to deal with complaints.


The Skillshub "How To Handle A Complaint" course focuses on where you start when it comes to handling a customer complaint. In this course we’ll discuss why sometimes despite your best efforts, a customer will feel aggrieved and will submit a complaint. As customer service professionals, at some point in our careers we will all have to handle various types of complaints – so when the time comes to dealing with complaints you know what you need to do.


Once the course is completed, you will have learned the skills required to listen, investigate and act following a complaint.


The Skillshub Rapid Recall Microlearning Series is made up of a Video, Action Planning, Cheat Sheet, Coaching Blueprint and Session Notes to allow you to take action back in the workplace. The session also requires you to pass a quick-fire quiz with a maximum of three multiple choice questions.