course
How To Assertively Deal With Aggression
Keep things professional in difficult situations by learning how to effectively deal with workplace aggression
Skillshub
Updated Jul 05, 2025
What you'll learn
- The causes and signs of aggression
- Steps to assertively deal with aggression and deescalate the situation
Course Description
How can you deal with a customer or colleague that is acting aggressively? In this course, you will learn how to assertively deal with aggression in a professional manner.
This microlearning course comes with additional materials to help you implement the learning, including three key actions to take, a blueprint for self-coaching, and a simple infographic to remember the main points.
