interactive
Hospitality - Service excellence
BSI
Updated Oct 18, 2024
What you'll learn
- By the end of this module, you should be able to
- 1. List the key characteristics required to be a successful hospitality professional
- 2. Explain the tools and resources used in the hospitality industry
- 3. Outline what is required to set up for service effectively
- 4. Follow a work plan to maximise efficiency during service
- 5. Provide quality customer service
- 6. Deal with complaints effectively
- 7. Close-down after service efficiently.
Course Description
“Going the extra mile” is when you not only meet the basic requirements but continue above and beyond what is expected of you. This one small thing, this little bit of extra effort, can take you a long way.
This is the last in a series of 13 Hospitality specific eLearning modules.
