interactive
Handling Different Customer Behaviours in Hospitality
Professional Hospitality Training
Updated Jul 13, 2025
What you'll learn
- Understand why customers behave differently
- Identify positive responses to use with different behaviors
- Complete Acation Plan
Course Description
Course Overview
Develops the knowledge of recognising customer behaviours and choosing positive responses to complete a positive behaviour cycle.
Target Audience
Designed for all operational ‘front-facing’ hotel staff. The modules can be used as a complete programme or individually for specific training needs or refreshers. Individuals may like to develop their own knowledge and confidence or use the module certificates in interviews. The programme will contribute to the guided learning hours for those staff completing a hospitality apprenticeship.
