Handling Customer Enquiries - Rapid Recall
All of our customers will have different wants and needs, how can you be professional when handling enquiries?
What you'll learn
- How to handle customer enquiries effectively using the P.A.C.R model
- How to explore customer wants and needs to help them as much as you can
All of our customers will have different needs and wants, but how should their enquiries be dealt with from when you start speaking to them?
The Skillshub "Handling Customer Enquiries" course looks at how you can structure the way you handle your customers needs following the P.A.C.R model.
Once the course is complete you will be ready to pause, acknowledge, clarify and respond to support the customer to make the right purchasing decision.
The Skillshub Rapid Recall Microlearning Series is made up of a Video, Action Planning, Cheat Sheet, Coaching Blueprint and Session Notes to allow you to take action back in the workplace. The session also requires you to pass a quick-fire quiz with a maximum of three multiple choice questions.
