interactive
Handling a Difficult Customer
Increase trust and earn a customer's loyalty by learning how to effectively identify and handle difficult customers
eLearning Brothers
Updated Nov 26, 2024
What you'll learn
- Explain the importance of engaging with a difficult customer
- Describe traits exhibited by a difficult customer
- Practice the AIM model to manage a difficult customer
Course Description
This course gives front line employees strategies for recognizing a difficult customer and regulating their initial emotional response. The end goal: increase trust and earn customer loyalty. The course can be used as is or customized to empower customer service staff with your own best practices policies and resolutions.
Target Audience
Business / Professional Employees
Business Outcomes
Improve professional soft skills in the workplace.
