course
Giving Great Customer Service in Hospitality
Professional Hospitality Training
Updated Jul 14, 2025
What you'll learn
- Create a welcoming environment for all guests
- Handle diverse customer behaviors effectively
- Enhance customer experiences through cultural and disability awareness
- Resolve customer issues using positive steps
Course Description
Course Overview
The Giving Great Customer service training course is made up of these 5 modules: Creating a Positive Environment, Understanding Different Behaviours, Understanding Customer Needs, Being Disability & Cultural Aware and handling Customer Problems Positively. This course is Endorsed by the Institute of Hospitality
Designed for
Designed for all operational ‘front facing’ hotel staff.
The modules can be used as a complete programme or individually for specific training needs or refreshers. Individuals may like to develop their own knowledge and confidence or use the module certificates in interviews.
