Giving and Getting Help: Managing Customer Expectations
interactive

Giving and Getting Help: Managing Customer Expectations

Chart Learning Solutions
Updated Jun 15, 2024

What you'll learn

  • A formula for improving customer satisfaction
  • The 6 F’s for exceeding customer expectations
  • How to manage expectations through communication standards
Course Description

Coaching and mentoring employees will help them to grow and you will see magnificent results. This lesson focuses on developing the skill of managing customer expectations. Meeting or exceeding customer expectations is essential for business success. Expectations change depending on the situation and customer conditioning. In this lesson, you will discover how to manage the four levels of customer expectations and how to exceed customer expectations using the 6 F’s.