Giving and Getting Help: Customer Experience Management
interactive

Giving and Getting Help: Customer Experience Management

Chart Learning Solutions
Updated Jul 05, 2025

What you'll learn

  • The questions to ask to identify customer buying paths
  • Four vital dangers of ignoring CEM
  • Five focus areas of customer relationship management
Course Description

Coaching and mentoring employees will help them to grow and you will see magnificent results. This lesson focuses on developing the skill of Customer Experience Management. Customer Experience Management is the process of strategically managing a customer's entire “touch point” of experiences within an organization. In this lesson, you will discover the dangers of ignoring Customer Experience Management and learn about five areas of analysis to enhance your sales and customer service.