Follow-Through: Customer Feedback and Satisfaction Surveys
interactive

Follow-Through: Customer Feedback and Satisfaction Surveys

Chart Learning Solutions
Updated Feb 10, 2025

What you'll learn

  • How to get quality customer feedback
  • How to respond appropriately to customer criticism
  • How to "Take the HEAT" in difficult situations
  • One key question to grow your business
Course Description

By establishing best practice around post-sale follow through, you can expect greater customer retention, satisfaction and upsell. Customer satisfaction and loyalty are the most important factors in creating long-term business growth. In this lesson, discover how to get quality feedback and what your customer satisfaction surveys should measure. You will also learn how to work through and learn from criticism.