course
Focusing on Your Customers
WorkForge
Updated Dec 12, 2024
What you'll learn
- Understand the difference between internal and external customers
- Explain the importance of customer service
- Explain the difference between customer service and customer-focused
- Describe what it means to provide quality customer service
Course Description
Customers are integral to the success of any business. In this module, you’ll find out who your customers are, what customer service is, who provides it, and how it affects a business’s bottom line. You’ll also discover the difference between customer service and customer-focused and what providing quality customer service means.
