First Impressions: Customer Courtesy
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First Impressions: Customer Courtesy

It's important that in any customer facing business your employees know how to create a positive first impression. This course will explore the customer care courtesy model, and teach you how to improve customer experiences in your business.

Chart Learning Solutions
Updated Jun 13, 2024

What you'll learn

  • How to self-assess your courtesy
  • The impact of courtesy on your bottom line
  • How to implement a powerful Customer Care Courtesy Model
Course Description

Your appearance and first impression are critical in any customer-facing situation. Courteous behavior determines how customers perceive the quality of your goods and services. From this course, you will understand how to apply the customer care courtesy model and you will discover how you can go beyond the basics of courtesy behaviors.