interactive
Excellent Customer Service from Mind Tools for Business (Emerald Works)
Emerald Works
Updated Nov 26, 2024
What you'll learn
- Articulate why it's important to build your customer service skills
- Detail what good customer service looks like
- Reflect on the skills you need to deliver great customer service
- Practice your customer service skills
- Develop an action plan to take your customer service learning further
Course Description
About Excellent Customer Service from Mind Tools for Business by Emerald Works:
This interactive self study e-learning course provides an introduction to customer service. Using a range of realistic examples, scenarios and challenges, it is the ideal starting point to begin building your customer service skills.
Excellent Customer Service is for anyone looking for a clear, easy to understand introduction to developing your customer service skills.
